Website Functionality drives a better experience for your users and you!
By: Blair Neher Jun 14, 2023

Website Functionality: Building a User-Centric Website That Supports Your Business

How to Make a Great Website: Part 5

We’ve talked about quite a few factors that go into creating a great website in this series. Planning, aesthetics, UX, responsiveness. The next ingredient in a great website is functionality. The underlying functionality, the heart of the website, which truly delivers value to both business owners and users alike. For your website visitors, it’s all about creating an intuitive user experience driven by technology. For business owners, it’s all about taking as many jobs off of your desk as possible. As we continue our series on creating a great website, we turn our attention to the crucial aspect of website functionality.

Starting with Discovery: Asking the Right Questions

An effective website isn’t a one-size-fits-all solution. It’s a custom-built platform designed to perform specific tasks, cater to a unique audience, and serve individual business goals. Therefore, it is essential to start the process with a thorough discovery phase, aiming to answer key questions about the functionality your website needs. Discovery drives the plan.

What jobs do you need your website to do?

In the digital landscape, your website wears many hats. It can be a salesperson, a customer service representative, a portfolio, an e-commerce store, or a combination of all these. It’s essential to identify the roles you need your website to perform. The clearer you are about the jobs your website must do, the better you can define its necessary functionality. Your website is an agent for your business that is available 24/7/365, put it to work!

What actions do you want your visitors to perform?

Every visit to your website is an opportunity to engage a potential customer. To maximize this engagement, you need to guide visitors towards certain actions through user experience driven by functionality. These could be making a purchase, booking an appointment, subscribing to a newsletter, or simply learning more about your services. Identifying these desired actions will shape the features and functionalities you’ll want to incorporate into your website design. The defined User Experience is driven by the functionality of the website.

What integrations and technology are needed?

To meet your website’s functionality needs, you will likely need to integrate various technologies into your website. These could include payment gateways for e-commerce sites, customer relationship management (CRM) software for tracking interactions or booking systems for appointment-based businesses. The key here is to identify these needs early so that your web team can plan for and implement these technologies effectively. This involves a meeting-of-the-minds between your technology providers and your web teams.

Connecting the Dots: Integrations and Your Web Team

Once you’ve identified the technologies your website needs, the next step is to ensure these integrations work seamlessly. Your technology providers must communicate effectively with your web team. Regular check-ins and comprehensive testing can help ensure that all systems are integrated smoothly and function as intended.

Usability: The Final Piece of the Functionality Puzzle

Finally, while focusing on the technological aspects of website functionality, we must never lose sight of the user experience. Your website’s functionality should enhance the user experience, not detract from it. User-friendly design, intuitive navigation, and fast load times are just as important as the sophisticated features your website may boast.

To that end, functionality should always be aligned with usability. An overly complicated checkout process, for example, might drive away potential customers. Always consider the end user’s perspective, streamline processes where possible, and make sure your website remains accessible and enjoyable to use.

Putting Functionality into Practice: A User-Centric Approach

As we delve deeper into the practicalities of functionality, it’s crucial to keep your users at the forefront of all decisions. When done correctly, the functionality of a website should provide a sense of simplicity to the user, despite the complex processes happening behind the scenes. For every feature, consider whether it enhances or detracts from the overall user experience.

Form Meets Function: Designing for Usability

When designing a website, it’s important to ensure that every element serves a purpose. Beyond aesthetics, the design should facilitate functionality, providing clear visual cues to users about where they should go and what they can do on your website. This applies to everything from navigation menus and forms to buttons and shopping carts.

Optimizing for Speed: The Unsung Hero of Functionality

A critical but often overlooked aspect of functionality is your website’s load time. Users are increasingly impatient, and even a delay of a few seconds can lead to lost engagement or worse, lost sales. It’s crucial to optimize every element of your website, from images and scripts to server response times, to ensure a fast and smooth user experience.

Future-Proofing Your Website: Planning for Scalability

As your business grows, so too will your website’s functionality needs. It’s essential to plan for this from the beginning. This could mean choosing a scalable hosting plan, building in modular design so additional features can be added later, or ensuring your website is compatible with a range of third-party integrations.

Testing, Testing, and More Testing

Finally, one cannot underestimate the importance of thorough testing. Functionality issues, no matter how minor, can severely impact a user’s perception of your website and, by extension, your brand. Regular testing helps identify and address issues before they affect your users, ensuring a consistently high-quality user experience.

The Symphony of Functionality

Understanding and implementing website functionality might seem like a daunting task. Yet, it’s a critical piece of the puzzle in crafting a website that serves your business and convert your users. By approaching it with a clear understanding of your needs, a focus on user experience, and a willingness to test and refine, you can create a website that not only looks good but also performs exceptionally well.

Wrapping Up: Functionality as a Foundation

Website functionality might not be the most glamorous aspect of web design, but it’s undoubtedly one of the most crucial. It’s the engine that drives your website and the backbone that supports all other elements. By asking the right questions, making smart technology choices, and keeping usability in mind, you can create a website that truly works for both your business and your users.

As our journey into the world of web design continues, remember that functionality is the foundation upon which all other elements of your website are built. When all these parts work together in harmony, you’ll have a website that truly sings.

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